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Terms and conditions

Pricing and Payments

  1. The prices quoted are in Australian dollars (AUD) and exclusive of GST/Taxes, unless otherwise indicated.
  2. The prices quoted are valid for 90 days from the date of the quotation.
  3. Customer or Reseller (on behalf of Customer) agrees that the purchase of any Torus hardware (eg cabinet) is bound by the terms and conditions set forth at https://torus-technology.com/terms/
  4. For Australia, payment terms are 30 days from invoice date. For other countries, upfront payment is required unless otherwise agreed.
  5. Requests for delayed delivery require a 25% deposit to be paid.
  6. Payment by credit card will incur a 2.5% surcharge. CIC accepts MasterCard and Visa.
  7. Without limiting CIC Technology’s right to require payment of any amounts due under any invoice in full on the due date, CIC Technology reserves the right to charge you interest on any amounts not paid to CIC Technology when due. Interest will be calculated on a daily basis at the rate per annum which is 7% above the then-current St George Bank commercial base rate for Australia.

Delivery

  1. Goods are provided on Ex-Factory basis.
  2. All goods remain the property of CIC Technology Pty Ltd until full payment is received, and funds cleared.
  3. CIC reserves the right to reject a client’s purchase order in its absolute discretion.
  4. Where CIC is providing installation services, the invoice will be split into two parts; goods and services. A second invoice for services will be provided after installation has been completed.

Installation

  1. This quotation does not include the provision of any required power outlets, cabling or network connections. CIC’s products are supplied with a standard power lead for connection to a General Power Outlet (i.e. 110 – 240 Volts). CIC technicians are not licensed to provide, install or modify electrical power connections.
  2. Provision of any required power outlets, cabling and network configuration is the responsibility of the Customer or Reseller to complete prior to installation.
  3. Where installation is included it shall take place on the agreed date. Additional charges may apply if Installation and Training is supplied in stages on different dates.
  4. Additional labour will be charged at standard rates if installation is not completed within the allotted time due to reasons outside of CIC’s control.
  5. If installation on the agreed date cannot progress due to client delays, then an invoice for the complete amount of purchase will be issued and become payable from that date. In such instances, any subsequent visits by CIC Technicians to complete installation may incur additional charges.
  6. Where CIC Technicians are required to undergo an induction (or any specific training) in order to access the site for installation, this time will be billed to the Customer.
  7. CIC reserves the right to inspect all installations that have been completed by a third party and requires the installer to rectify any aspects that have not been completed in accordance with CIC’s User Guide and technical specifications.

Training

  1. End User training, if provided by a CIC Technician, is offered as a one-time training session regardless of the number of cabinets purchased. As agreed, it may be conducted onsite or remotely at the time of installation of the cabinet.
  2. If the client is not available for onsite training at time of installation, additional charges will apply for labour and travel.
  3. Any additional onsite training requested by the client will be charged at standard hourly rate.
  4. Additional charges will apply where CIC Technician is required to complete a site induction.

Warranty

  1. Goods are provided with a standard two-year warranty on Equipment and parts only. Warranty commences from the date of cabinet shipping.
  2. You agree to:
    1. visually inspect the Product(s) upon delivery and will promptly advise CIC of any damage to the Product(s) or any matter that causes the Product(s) to be not of merchantable quality;
    2. provide written details of any such damage or matter, including evidence, if appropriate, by notice to CIC not later than seven (7) days after the Product(s) are delivered; and
    3. arrange for the return of such Product(s) to CIC at CIC expense;
  3. If no notice is given to CIC under this clause, the products will be deemed fit for purpose and of merchantable quality.
  4. The warranty does not cover, and CIC Technology will not be liable for, ordinary wear and tear or any malfunction, damage or wear caused by:
    1. inappropriate or inadequate installation, use or maintenance;
    2. negligence, accident or tampering;
    3. introducing or substituting incompatible components;
    4. interactions with equipment or materials not supplied by us; or
    5. matters outside CIC Technology’ reasonable control.
  5. If you wish to seek repairs or replacements for any item of Equipment under the warranty:
    1. you must obtain a return authorisation number (RA) from CIC Technology’ Customer Support Department contactable on 1300 182 199 or by E-mail at support@torus-technology.com or through Website access at https://torus-technology.com/contact/
    2. you must provide proof that you obtained the item of Equipment from CIC Technology in the form of a CIC Technology invoice or delivery docket before making any warranty claims or returns; and
    3. you are responsible for all freight and associated costs of returning the Equipment for assessment to CIC Technology. If the problem with the Equipment is not covered by the warranty, a quotation will be provided for the repair or replacement of the Equipment and any items returned to you after the assessment will be shipped at your expense. Any item of Equipment repaired or replaced under the warranty will be shipped ex-factory at CIC Technology’ expense.
  6. No claims or returns under the warranty will be processed without a valid RA and any item of Equipment returned without an RA will not be accepted.
  7. You acknowledge and agree that if CIC Technology performs any services in repairing or replacing any item of Equipment or Software under the warranty, those services do not include:
  • the recovery of data from the Equipment or Software (including any databases or electronic files created by the Equipment or Software). You also acknowledge and agree that the Services could result in data being lost or corrupted in the course of an item of Equipment or Software being repaired, maintained or replaced and that CIC Technology is not liable under any circumstances in relation to that data; or
  • repairs or maintenance in respect of any feature, characteristic or behaviour of the Equipment or the Software which is an intended or ordinary feature, characteristic or behaviour of the Equipment or the Software, or which is incidental to the design or ordinary operation of the Equipment or the Software.
  1. You must return any damaged or defective parts replaced under the warranty to CIC Technology’ Sydney office within 14 days of a replacement being provided. If you fail to do so CIC Technology will send you an invoice for the replacement Equipment or parts requiring payment of their full value.
  2. Subject to warranty defined above, CIC Technology excludes all terms, conditions, warranties, undertakings, inducements or representations whether express or implied, statutory or otherwise relating in any way to the Equipment, the Software or this Agreement to the fullest extent permitted by law, including any warranty that the Equipment will meet your requirements.
  1. Faults arising from an installation not performed in accordance with the instructions provided in the User Guide and other training material are not covered under standard warranty.
  2. After-Sales service and repair work is charged at hourly rates, these rates to be advised at the time of booking. These service charges are rounded up to the nearest hour.

Cancellation of Order

Cancellation of order may be accepted within 24 hours of receipt of Purchase Order. For cancellations after this time, a 20% payment of the complete Purchase Order will be required. 100% payment will be required for any peripherals or consumables.

APAC Fee Schedule (Per account)

$1200 per cabinet per year
  • Includes one (1) integration
  • 300 SMS alerts per month

Upgrades Available

  • Multi-year pricing
  • Additional access control software integration – $400 per cabinet per year
  • Other third-party software integration (e.g. AD, visitor management) – $300 per cabinet per year
  • Increased SMS allowance to 500 per cabinet per month – $300 per cabinet per year

*This refers to the Torus integration fees. Please note that additional charges may apply for the other system.

UK Fee Schedule (Per account)

£750 per cabinet per year
  • Includes one (1) integration
  • 300 SMS alerts per month

Upgrades Available

  • Multi-year pricing
  • Additional access control software integration – £250 per cabinet per year
  • Other third-party software integration (e.g. AD, visitor management) – £187.50 per cabinet per year
  • Increased SMS allowance to 500 per cabinet per month – £187.50 per cabinet per year

*This refers to the Torus integration fees. Please note that additional charges may apply for the other system.